Frequently Asked Questions

Shipping & Delivery

Do you ship internationally?

Yes, we ship worldwide.

How soon will my order ship?

Most items are in stock and will ship the next business day. You will receive an email update detailing when your order will ship.

How soon will my order arrive?

Within the USA most orders arrive within 2-5 days.

What shipping method do you use?

We use the United States Postal Service.

What is the difference between First Class Mail and Priority Shipping?

First Class Mail takes 4-8 days to arrive. Priority shipping will arrive within 1-3 days after we ship your item out.

International Shipping & Delivery

Do you ship internationally?

Yes, we ship worldwide.

How soon will my order ship?

Most items are in stock and will ship the next business day. You will receive an email update detailing when your order will ship.

How soon will my order arrive?

Shipping internationally can take anywhere from 1-8 weeks to arrive depending on customs and the country's postal services.

What shipping method do you use?

We use the United States Postal Service.

What is the difference between First Class Mail International and Priority Mail International?

First Class Mail takes 1-8 weeks to arrive. Priority shipping will arrive within 6-10 business days after we ship your item out.

Do I have to pay custom fees?

International customers are expected to be aware of and pay all customs fees, taxes, tariffs, duties, etc. that may occur at the time of delivery.

Privacy & Security

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Returns & Replacements

What is your return/exchange policy?

We accept returns on most items*. If your item is in unused condition, you can send it back for a full refund or exchange it for another item/size within 15 days of receiving it.

*Antisparkle will not cover for shipping costs for returns, exchanges and/or edited orders.

Exceptions: We do NOT accept refunds on these items:

• Earrings
• Custom work
• Sale items
• Shipping fees (unless the mistake is on our end)

If you are unhappy with an item you received, please email us immediately at orders@antisparkle.com.

Payment, Pricing & Promotions

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal or Google Checkout.

 

Do you take checks or money orders?

Unfortunately not at this time.

 

Is there sales tax?

Yes, a 7% sales tax is added to purchases shipped within the state of Florida.

Viewing Orders

Can I view my order status online?

Yes if you have created an account you can log in and check the status of your order.

 

Can I view past orders?

Yes. Creating an account gives you access to your order history.

Updating Account Information

Can I update my account information?

Yes. If you signed up for an account through Antisparkle Apparel you can update your information at any time. Just log into your account and make changes as necessary.